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CLIENT STORY / PLATYLOBIUM

A clearer direction.
A calmer business.

Helping a landscape design studio protect its time, clarify scope and build a more intentional way of running the business.

PLATYLOBIUM

Strategy, process and practical change.

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The quality of the work wasn’t the problem.

Platylobium’s work was excellent, its clients were happy and its reputation was strong. But delivering great projects and running a great business weren’t always the same thing.

The studio needed to understand what was draining time, energy and profit—and free up headspace for the work that mattered.

Get clear on the direction. Then make progress visible.

Before moving into tactics, we defined a north star: a shared picture of success that could guide decisions across the business.

We introduced a simple set of metrics to give the studio a reliable pulse check. Profitable project targets were anchored to a trackable hourly rate, making performance easier to assess with evidence rather than feeling alone.

Make scope clear—and keep it clear.

We helped Platylobium define its process and reinforce scope expectations at each project milestone, with clients and contractors.

Rather than reducing profitability to get a project over the line, the focus was on finding a solution that met the client’s budget while protecting the value of the work.

Be intentional about services and cashflow.

We recommended small changes to fee structure to create breathing room and reduce financial uncertainty.

We also assessed which services were worth the studio’s time and energy, and how the project mix could support both quiet and busy periods. The aim was a more deliberate business—not simply a fuller workload.

“Working with Madeleine from Happy Medium has been the most valuable time I’ve spent on the business.”
— Nadia Cole, Owner

What changed

Less second-guessing.
More clarity.


✓ A clear north star to guide business decisions.


✓ Profitable project targets linked to a trackable hourly rate.


✓ Cleaner scope management and clearer client expectations from the start.


✓ A calmer, more intentional approach to running the business day to day.


What’s getting in your way?

Let’s talk about a practical way to move your business forward.

ANOTHER CLIENT STORY

Doing great work at Things We Do.

A little headspace for better business.

Ideas, practical tools and observations on solving problems and making work better.

Happy Medium

Based in Melbourne. Working with businesses worldwide.