Client stories

Better ways of working.
In real businesses.

Different businesses. Different challenges. The same starting point: understand what matters, protect what works and improve what gets in the way.

Madeleine Jackson Madeleine Jackson

Doing It All (Well) with Things We Do

Things We Do came to us with the energy and ambition that defines great creative operators - they could do it all, and they often did. But doing it all was starting to come at a cost.

To get from where they were to where they wanted to be, Things We Do needed to:

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Madeleine Jackson Madeleine Jackson

Building a Foundation of Creative Excellence with GOLDEN

GOLDEN had an impressive portfolio and a track record of creative excellence. What they needed now was a smooth business operation that empowered the team to focus on what they do best.

Together we built the scaffolding for a strong sustainable business.

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Madeleine Jackson Madeleine Jackson

Controlled and Calm with Platylobium

Platylobium was already doing a lot of things right. Their work was excellent, their clients loved them, and their reputation spoke for itself.

But being a great operator and running a great business aren't always the same thing - and the gap between the two was starting to show.

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WHAT USEFUL CHANGE HAS IN COMMON

Start with the business.
Not a predetermined answer.


01 / LISTEN

Understand the experience.

The people doing the work know where it feels difficult—and what is worth protecting.


02 / INVESTIGATE

Look beneath the symptoms.

Connect people’s experience with evidence to find what is really getting in the way.


03 / MAKE IT WORK

Follow through in practice.

A recommendation is only useful if it can become a change people can actually use.

What could work better in your business?

You don’t need to have the answer. Start with what you would like to change.

A little headspace for better business.

Ideas, practical tools and observations on solving problems and making work better.

Happy Medium

Based in Melbourne. Working with businesses worldwide.